If you are not entirely satisfied with your service, please call and schedule a complimentary redo within seven days for gel polish services and five days for all other services.
The redo policy does not cover a change in service or color.
We do not offer refunds for any services or products.
Right to Refuse Service
We reserve the right to refuse service to any guest for improper conduct, tardiness, no shows, or any other situation we deem inappropriate.
We understand that sometimes you must take calls while in the salon. We ask that you please set cell phones to low volume. Communication via FaceTime (or the like), or speaker phone is not permitted to preserve guest experience and privacy.
We understand how challenging it is finding time to spend on yourself. We also understand that your “me time” does not always align with your appointments. However, our policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker.
In the event your child becomes unruly, cries excessively or disrupts the other clients in the salon, we reserve the right to ask you and your child to leave. This policy helps ensure that all guests enjoy a relaxing salon experience.
We are not responsible or liable for any lost, damaged or stolen items.
Late Arrivals & Cancellations
We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule. We kindly ask that you give us 24 hour’s notice if you cancel your appointment.
Due to scheduling commitments to other clients’ schedules, we may need to reschedule any appointment for which you are more than 10 minutes late.
Products/ Gift Cards
There are no returns or exchanges of products purchased.
Gift cards are not returnable or refundable for cash.
We accept the following payment methods: cash, personal checks, Visa, Master Card, American Express, and Discover.
Gloss The Nail Lounge policies is a general description of many important policies of our salon, and that it is not intended to be an exhaustive listing of all such policies or procedures. Customers understands Gloss The Nail Lounge reserves the right to make changes to the policies, procedures and practices described above.
Frequently Asked Questions
What is the difference between gel manicure and regular manicure?
Gel polish manicures is an alternative to regular nail polish manicures. Whereas nail polish requires 30 minutes of air drying time (and can still be smudged or dented in the hours after application), gel polish contains a special polymer that must be “cured” under an LED or UV light – allowing it to harden during the curing cycle and become instantly dry.
Gel Polish Benefits
- Brilliant, glossy shine – much shinier than regular nail polish.
- Chip-free results – gel won’t chip off like regular nail polish, which can start to chip within 2-3 days – even with activities like dishwashing or excessive typing.
- Gel Polish can last up to 3 weeks – salon or professional 3-step gel manicures.
How to remove gel polish?
The removal process for gel is different than regular nail polish, as it requires a “soak-off” method vs. acetone “wipe off” removal.
How long do manicures and pedicures take?
Plan on 30 minutes for a manicure and 30-60 minutes for a pedicure. Drying time is extra but can be as slow or as quickly as you need. We advise letting your polish fully dry before you leave.
How long will I have to wait after getting my nails done?
We recommend waiting about half an hour for your nails to dry and an hour for toes to dry enough to allow you to put shoes on.
In summer months when flip flops can be worn, your drying time can be shortened.
Should I get artificial nails (acrylics, dipping powder, liquid gel) or not?
If you are in the mood for natural beauty, well-polished manicure natural nails are the way to go. If you want extra length, a wow factor, a little spice, go for artificial nails. Either way, we will beautifully transform your nails to the shape you like that best fit you!
What is dipping powder and does Gloss The Nail Lounge offer it?
Dipping powder is an alternative to gel and acrylic. Oder free, light weight and durable, it looks and feels natural. Dipping powder is healthy for your nails and it even has vitamin E and calcium! We offer dipping powder in over 200 colors in SNS, OPI and well-known brand names.
Do the UV lamps used to cure gel polish during a gel manicure cause sun damage or skin cancer?
Does Gloss offer Gift Cards?
Our gift cards are available at our location: 4866 Big Island Drive #3, Jacksonville, FL 32246 or via phone: 904-565-4209
Please stop by or call us for more details!
What if I am late for an appointment?
Please arrive on time or five minutes early to check out all our nail polish colors. Should you arrive more than 10 minutes late, we cannot guarantee your appointment.
Do you accept walk-ins?
Yes, we welcome both walk ins and appointment customers.